Refund Policy

SheBalance™ Refund Policy

At SheBalance™, we want you to be fully satisfied with your purchase. However, due to the nature of our products, we have specific guidelines regarding returns and refunds.

Physical Products (e.g., SheFlo Relief Oil):

Returns:

We do not accept returns on any physical products due to hygiene and safety concerns. If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will happily provide a replacement or refund upon receiving proof of the damaged or defective item.

Refunds:

Refunds are only issued for damaged or defective items. Please contact our support team at [hello@myshebalance.com] with your order number, a photo of the damaged product, and a brief description of the issue. Once your refund is approved, it will be processed within 5-7 business days. The credit will automatically be applied to your original method of payment.

Non-Refundable Items:

Due to the personal nature of our products, all sales are final unless the product is damaged or defective.

Digital Products (e.g., eBooks):

Refunds:

We do not offer refunds on digital products, including eBooks, once the purchase has been completed. All sales of digital content are final.

Exchanges:

If you accidentally purchase the wrong digital product, please contact us within 24 hours of purchase, and we may assist you with an exchange for the correct item.

If you have any questions regarding our refund policy, please contact us at [hello@myshebalance.com]. We're here to help ensure you have a positive experience with SheBalance™.

Privacy Policy

SheBalance™ Privacy Policy

At SheBalance™, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (www.myshebalance.com) and purchase our products.

Information We Collect:

Personal Information:

When you make a purchase, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.

Non-Personal Information:

We may collect non-personal information about your visit to our website, such as your IP address, browser type, and browsing behavior. This information helps us improve our website and provide a better user experience.

How We Use Your Information:

To Process Orders:

We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping updates, and tracking information.

To Improve Our Services:

We may use your non-personal information to analyze trends, administer the site, and track user engagement to enhance our website and services.

To Communicate With You:

If you subscribe to our newsletter, we may use your email address to send you updates, promotions, and other marketing communications. You can opt-out of these communications at any time.

To Protect Our Website:

We may use your information to protect our website from fraud, abuse, and other malicious activities.

How We Protect Your Information:

Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Payment Information:

All payment transactions are processed through secure payment gateways, and we do not store your payment information on our servers.

Third-Party Services:

Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to protect your information and use it only for the services they provide to us.

Legal Requirements:

We may disclose your information if required by law or in response to a valid legal request from authorities.

Your Rights:

Access and Correction:

You have the right to access and correct your personal information at any time. Please contact us if you need to update your information.

Opt-Out:

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our website after such changes indicates your acceptance of the new policy.

If you have any questions or concerns about our Privacy Policy, please contact us at [hello@myshebalance.com].